Contact the practice

Heathway Medical Centre

Broad Street Resource Centre
Morland Road
RM10 9HU

Telephone: 02085 921771

Out of Hours: 111

Contact us online

Opening Times

Monday8:00am to 6:30pm
Tuesday8:00am to 6:30pm
Wednesday8:00am to 6:30pm
Thursday8:00am to 6:30pm
Friday8:00am to 6:30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you feel unwell or have a minor injury, your local pharmacy can also offer advice and some medicines. Many pharmacies are open late and at the weekends, and you do not need an appointment to be seen Find Local Pharmacy

Physical accessibility

Our GP practice offers full accessibility with step-free access throughout, ensuring easy navigation for all, including those with mobility challenges. We provide well-equipped, accessible toilets, maintaining a comfortable and accessible environment for every patient.

How to make a complaint

We accept as practice that we will not always get it right. Your feedback is crucial to us – it helps us grow and improve. We sincerely welcome and value all patient feedback, both positive and negative, and promise to be honest and open in addressing any concerns.

How to Make a Complaint:

While we are happy to receive your feedback in any form, we highly encourage written complaints as they allow for a more structured and documented handling process. Written complaints are especially valuable as they provide a clear, detailed record of your concerns, allowing for precise and thorough handling. This method ensures accuracy in understanding and addressing your feedback, leading to more effective resolution and improvements in our services. Here’s how you can submit a complaint:

    • Via Email: Send your complaint to our email address with the Subject line FAO Practice Manager. This method is fast and allows for an easy follow-up. Email address: 
    • Via Postal Mail: Address your letter to the Heathway Medical Centre Practice Manager (address at the top of the page). This is suitable for those who prefer traditional mail.
    • Written Form: please use a complaint form available at our reception or send us your concerns in writing.
    • Verbally: Please speak directly to our staff if you cannot submit a written complaint or prefer verbal communication. They will assist you in documenting your concerns in writing.

Please note: Complaints should be made by the patient or their authorized representative (with written consent from the patient). Or by the Parent/Guardian with parental rights if it is regarding child under 18 years old.